Returns & Refund Policy

Thank you for shopping with us. We take pride in providing high-quality school uniforms. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• Items can be returned within 7 days of receiving your order.
• To be eligible for a return:
  • The item must be unused, unworn, and in original condition
  • The item must be in its original packaging with tags attached
  • Proof of purchase (receipt or order number) is required

Non-Returnable Items

• Worn or washed uniforms
• Items without tags or packaging
• Sale or clearance items (unless defective)

Exchanges

• We allow exchanges for incorrect sizes or defective items
• Exchanges are subject to stock availability
• If the item is out of stock, a refund or store credit will be offered

Refunds

• Once we receive and inspect your returned item, we will notify you of the outcome
• If approved, your refund will be processed within 5–7 business days
• Refunds will be issued via the original payment method

Return Shipping

• Customers are responsible for return shipping costs unless:
  • The item is defective, or
  • You received the wrong item
• Original shipping fees are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the item

How to Return

To initiate a return, please contact us with your order details:

Email: urweb8@email.com
Phone/WhatsApp: +27 79 572 1769

We will provide instructions on how to return your item.