FAQ

Frequently Asked Questions (FAQ)

How do I place an order?
Simply browse our store, select your items, choose the correct size, and proceed to checkout.

Can I change or cancel my order?
Orders can only be changed or cancelled before they are processed. Please contact us as soon as possible.

What delivery options do you offer?
We offer delivery via PEP PAXI and The Courier Guy.

How long does delivery take?
PEP PAXI: 5–9 business days.
Courier delivery: 2–4 business days.

How do I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email.

What payment methods do you accept?
We accept secure online payments through our Shopify store (cards and other available methods at checkout).

Can I return an item?
Yes, returns are accepted within 7 days if the item is unused and in original condition.

Do you offer exchanges?
Yes, we offer exchanges for incorrect sizes or defective items, subject to stock availability.

How long do refunds take?
Refunds are processed within 5–7 business days after approval.

How do I choose the correct size?
Please refer to our size guide before placing your order.

Are your uniforms good quality?
Yes, we focus on durable, comfortable, and long-lasting school uniforms.

How can I contact you?
Email: urweb8@email.com
Phone/WhatsApp: 079 572 1769